R-RENA Fashion reserves the right to change our policies at any time, for any reason, without prior notification.
Out of Stock
If you purchase an item and its out of stock a complete refund will be granted back to you.
We inspect all items for defects before shipping. In the event you receive an item with an undetected defect, we will only exchange the item with the exact same size, style, color item.
We do not issue refunds because you did not order the correct size.
If you have ANY questions or uncertainty as to what size to order, please call us at 682-305-0154 for a sizing consultation before ordering. We reserve the right to deny any request for exchange or store credit for a returned item. All returns or exchanges will be charged a 20% Restocking Charge and a Store Credit will be issued for the balance. There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned. We do not issue direct refunds – if an item is returned for any reason – a store credit, less restocking fees, will be issued. Store Credits must be used within 60 days.Please contact R-Rena Fashion by phone (682-305-0154) within 48 hours of receipt of item before attempting to return an item. In the event that we authorize a return, R-Rena Fashion will issue an RMA # which must be placed on the outside of any returned item packaging. Items returned without contacting R-Rena Fashion within 48 hours of receipt, without an RMA #, or returned after 15 days from delivery date will NOT be accepted for a return. Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging – and must be in new, un-worn condition. Items returned that smell of perfume, smoke, etc will NOT be accepted for a return.
For hygiene reasons, Hats and lingerie type items cannot be returned.
Customer is responsible for all return shipping charges of returned item. If a box is returned for reasons such as “Not Deliverable” in three attempts and so on, we can re-ship the item to you for an additional shipping charge.
“CLEARANCE” and SALE Items
On our website we have departments and items that are marked “Clearance” and “Sale”.
These items are sold at a significant markdown from our regularly listed items, and as such these
items are sold with the understanding that All Sales are Final, and No Exchanges or Returns can be done for these items for any reason.
If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 20% of the amount of order, plus all the freight charges and fees.
All Order Cancellations made after 24 hours from the time you placed your order are subject to a $20 Per Item Cancellation Charge – The remainder will be refunded promptly.
Express / Expedited orders cannot be cancelled.